Continuous Process Improvement (CPI)

Maximize Key Business Result Areas And Competitiveness

Needs and demands are constantly changing and so must the methods for meeting them.  This comprehensive program takes a systematic approach to Continuous Process Improvement, incorporating customer feedback and fact-based decision making to ensure that process improvement efforts maximize key business result areas and competitiveness. 

Learning Objectives

Upon completion of this session, you will be able to:

  • Gather and use feedback from both internal and external customers to identify requirements and organize work processes to increase satisfaction
  • Understand work processes and establish process measures to gauge performance
  • Develop an improvement plan that closes performance gaps
  • Evaluate the effectiveness of process improvements and determine how to continually make them better

Skill-Based Program Content

  • Understanding CPI concepts and methodology
    • Understanding the "supplier-producer-customer" chain
    • Defining process relationships
    • Applying a systematic CPI model
  • Selecting a process to improve
    • Determining your "core customer segments"
    • Defining customer requirements
    • Selecting processes to improve
  • Analyzing a process
    • Creating a process flow chart
    • Assessing "value-added" versus "non value-added" tasks
    • Determining process measures
  • Improving a process
    • Developing an improvement plan that defines goals and responsibilities
    • Negotiating improvement goals with customers and suppliers
    • Applying a problem-solving model
  • Evaluating improvement efforts
    • Tracking and analyzing the impact of improvement efforts
    • Developing a transition plan
    • Standardizing processes for sustained performance

Three-Day Program

On-Site: Three-day program is conducted by an RCA facilitator at client-designated site.
Call for pricing and availability.

Materials: Participant Workbook, four Practical Guidebooks, Online Tools (CD or E-Mail Attachment), and Certificate of Completion


Training: Facilitator Training is designed for those who will be training others on the tools, techniques, and concepts covered in the Continuous Process Improvement curriculum

Products: Continuous Process Improvement Packaged Training Program (Facilitator and Participant Kits)

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