Customer Service Excellence

Using DiSC To Strengthen Customer Relationships

Excellent customer service begins with excellent communication.  You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of details or a glossy overview?).  Incorporating Inscape Publishing’s DiSC® Personal Profile System®, this program provides you with valuable insights into communication styles and offers new opportunities for strengthening customer relationships.

Learning Objectives

Upon completion of this session, you will be able to:

  • Recognize effective communication as a foundation for customer service excellence
  • Identify your primary communication style and those of your customers
  • Flex your communication style to effectively work with different customer communication styles

Skill-Based Program Content

  • Recognizing communication styles
  • Understanding what your customers really want from you
  • Flexing to meet your customer's style
  • Strengths and fears of different profiles

Half-Day Program

On-Site: Half-day program is conducted by an RCA facilitator at client-designated site.
Call for pricing and availability.

Materials: Participant Workbook and DiSC® Personal Profile System®

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