LINE OF SIGHT With Performance Scorecards™ (LOS)

A "How-To" Boot Camp For Achieving Measurement Success

In this "hands on" event, you will receive personal coaching and training from Richard Chang, CEO of Richard Chang Associates, Inc.  You will learn by doing as you build a functional Performance Scorecard, discovering critical implementation challenges and success strategies, and expanding your capabilities to coach and train others to define and use the "right" measures to drive business performance results. 

Ideal Participant

  • Key leaders tasked with scorecard development and deployment organization wide
  • Facilitators, trainers, and consultants responsible for helping others learn how to develop scorecards
  • Intact work teams working together to develop their own scorecard

Learning Objectives

Upon completion of this session, you will be able to:

  • Apply the six phases of the Performance Scorecard Management Cycle
  • Define, analyze, and interpret scorecards
  • Link and align work processes with strategic scorecard measures at all organizational levels
  • Integrate scorecard methodology with the development of strategic and operating plans
  • Create a plan for implementing a scorecard/measurement system throughout the organization
  • Coach and train others on scorecard development and deployment 

Skill-Based Program Content

  • Critical concepts to implementing the Performance Scorecard Management Cycle as an integral part of the Business System
  • Developing a Scorecard Summary with Key Result Areas, Key Indicators, Scorecard Glossary, and Scorecard Report
  • Cascading and leveraging scorecard measures throughout the organization
  • Linking and aligning core business processes to achieve scorecard results
  • Connecting measures to individual performance plans and evaluating the ongoing deployment process
  • Coaching senior leadership and measurement teams in the successful deployment of scorecards

Five-Day Program

On-Site: Five-day program is conducted by Richard Chang at client-designated site. Depending on number of participants, additional RCA Facilitator(s) may be needed. Call for pricing and availability.

Materials: LINE OF SIGHT With Performance Scorecards Facilitator Kit which includes:  Facilitator Guide, Deployment Guide, PowerPoint® Presentation, Quick Start Guide, and one Participant Kit (for reference)

LINE OF SIGHT With Performance Scorecards Participant Kit which includes:  Participant Workbook, Performance Scorecards - Measuring the Right Things in the Real World Softcover Book, Measuring Organizational Improvement Impact Practical Guidebook, Online Tools (CD or E-Mail Attachment), Application Guide, and Certificate of Completion

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