Measuring The Right Things In The Real World

Today, continuous performance improvement is not only critical for survival but also key to shaping the workforce to compete in a rapidly changing environment. Leaders at all levels need the essential knowledge and skills to develop a comprehensive view of organizational performance and to promote the behaviors that yield desired business results.

By measuring outputs and inputs at both organization-wide and business process levels, leaders can accurately assess customer satisfaction, "see" the cause and effect of improvement solutions put into action, and communicate with a common vocabulary among internal and external suppliers, producers, and customers.

In this highly-interactive program, Richard explains how to develop measures and feedback opportunities across your organization. Proven methods and case analyses demonstrate how to align plans and measures from the top, organization-wide level, through work groups, to individual employees. Assessment tools, practical methodologies, and personal action plans can be used immediately on the job to realize results.

Attendees Will Learn:

• Ten "bits of measurement wisdom"
• How to measure organizational performance through "linkage" and "alignment" using the Performance Scorecard Management Cycle
• How to define and link Key Result Areas, Key Indicators, work group objectives, and tactics

Available Supplementary Materials:

• Softcover Book
  Performance Scorecards^TM: Measuring the Right Things in the Real World
• Softcover Practical Guidebooks
  Measuring Organizational Improvement Impact
  Measuring Team Performance
  Measuring The Impact Of Training
  Continuous Process Improvement
  Continuous Improvement Tools, Volume 1
  Continuous Improvement Tools, Volume 2
• Training Packages and Programs
  Line of Site With Performance Scorecards—Integrated and Introductory Packaged Training ProgramContinuous Process Improvement—Integrated Packaged Training Program
  Continuous Improvement Tools, Volume 1 TOOLPAK^TM
  Continuous Improvement Tools, Volume 2 TOOLPAK^TM 
• Workshop Handouts 
• Presentation Handouts
• Quick Reference Cards

Time Frames:

• Keynote: 60 to 90 minutes
• Workshop: Half-day or full-day format
  
  
  
    

  For additional information or to book an upcoming event, contact
  Richard Chang Associates, Inc. at (800) 756-8096 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it