Today, continuous performance improvement is not only critical for survival but also key to shaping the workforce to compete in a rapidly changing environment. Leaders at all levels need the essential knowledge and skills to develop a comprehensive view of organizational performance and to promote the behaviors that yield desired business results.
By measuring outputs and inputs at both organization-wide and business process levels, leaders can accurately assess customer satisfaction, "see" the cause and effect of improvement solutions put into action, and communicate with a common vocabulary among internal and external suppliers, producers, and customers.
In this highly-interactive program, Richard explains how to develop measures and feedback opportunities across your organization. Proven methods and case analyses demonstrate how to align plans and measures from the top, organization-wide level, through work groups, to individual employees. Assessment tools, practical methodologies, and personal action plans can be used immediately on the job to realize results.
For additional information or to book an upcoming event, contact
Richard Chang Associates, Inc. at (800) 756-8096 or
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