Dr. Richard Chang, Chief Executive Officer, is internationally known and highly respected for his quality improvement, organization development, customer value, strategic planning, measurement systems, team development, performance improvement, product realization, and human resource development expertise. In addition, he served as a Judge for the prestigious Malcolm Baldrige National Quality Award from 1996-1999 and as the Chief Judge for the California Awards for Performance Excellence.
Fatima Bustos-Choy, an Affiliate Consultant with Richard Chang Associates, Inc. (RCA), is an Organization Development and Performance specialist, who analyzes and focuses on the positive and proactive elements in organization change and transformation. Her efforts are typically geared toward improving business performance through the use of an organizational development model that facilitates the involvement of team members and strengthens their ownership of the organization’s desired results.
Barbara Greenstein, an Affiliate Consultant with Richard Chang Associates, Inc. (RCA), is a Performance Development specialist providing proven and creative ways to improve human performance in the workplace. By identifying issues and opportunities for improvement, she helps organizations large and small meet their planned goals.